Frequently Asked Questions
Everything you need to know about shopping with Tern.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal, enter your order number, and print your prepaid shipping label.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric composition for stretch levels.
What payment methods do you accept?
Tern accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is at the core of Tern. We prioritize organic cotton, recycled polyester, and Tencel in our collections. Detailed material information is listed under the 'Sustainability' tab on every product page.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.