Returns & Exchanges

At Tern, we want you to love what you wear, which is why we offer a 30-day window for returns on all unworn items with original tags. Our streamlined process ensures that finding your perfect fit is as effortless as our aesthetic.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once received at our warehouse, your refund will be processed within 5-7 business days.